Thursday, 03 October 2013 14:13
Capital One Financial Corp., one of the largest financial services companies in the United States, has set up an operations and servicing center in the Philippines to provide support for the company’s credit card and retail bank services business abroad.
The company—through its local unit Capital One Philippines Support Services Corp.—is expected to employ more than 2,200 new associates, who will be based at its newly launched BPO facility in Alabang, Muntinlupa City.
Tuesday, 17 September 2013 10:32
CEBU CITY, Philippines - When Direct Access Corp. (DAC), the Cebu-based call center where Sylvio worked, closed unexpectedly last December, he felt sick. Literally.
"I was hospitalized due to a severe ulcer, which also effected my colon," said Sylvio, who received neither separation pay nor his last month's salary.
Sylvio, who supports his family in Negros, had no savings. Stressed from the company closure and unable to purchase food, his body broke down.
Tuesday, 17 September 2013 10:31
THE business process outsourcing (BPO) industry is living up to expectations as the country’s “sunshine industry.” Also known as the outsourcing and offshoring sector, it accounted for almost 800,000 jobs at the end of 2012, with the number of employed still expected to grow by yearend.
However, the said industry, particularly its contact center segment, has not always been as promising as it is now. Before the influx of demand for outsourced manpower in the Philippines in 2003, there were very few who placed their bets on it.
Tuesday, 17 September 2013 10:29
THE Philippine business-process outsourcing (BPO) industry has long been identified as one of the main drivers of the Philippine property market in recent years. The office market is dominated by BPO demand, composing as much as 80 percent of yearly take-up.
According to data from CBRE Philippines’s Metro Manila Marketview report for the second quarter of 2013, brisk expansions among global firms during the period caused overall office vacancy rate in Metro Manila to drop to 2.51 percent from the previous quarter’s 3.21 percent, amid supply pressures.
Thursday, 05 September 2013 13:12
CALL CENTER WORK has led to changing lifestyles and preferences that offer unique opportunities for retailers and marketers, global research firm Nielsen yesterday said.
“Being well paid than most Filipinos, BPO employees are formidable members of the growing middle class population of the country,” Nielsen Philippines Managing Director Stuart Jamieson was quoted as saying in a statement announcing the release of the Outcall report.
‘The spending habits of BPO employees reflect an affluence that is more than the general population, spurring consumer spending,” he added.
Page 4 of 131