BPAP News

PLDT honors newly certified professionals

pldt

PLDT has once again demonstrated its commitment to honing the skills and capabilities of its people as it honored employees who successfully acquired ITIL and MEF certifications. These milestones are a significant achievement for PLDT, which sees its employees as partners in strengthening the company’s position as the dominant service provider.

ITIL or Information Technology Infrastructure Library is a set of industry best practices for delivering IT services to enterprises. On the other hand, the Professional Certification Program of the Metro Ethernet Forum (MEF), considered the defining body for Carrier Ethernet, is the industry standard validation of a telecommunications professional’s expertise of Carrier Ethernet technologies.

BPAP: A competitive peso will contribute to sustained growth in IT-BPO

(Manila, Philippines, December 26, 2012) — The strengthening Philippine peso is eroding the cost competitiveness of the Philippine IT-BPO industry, according to the Business Processing Association of the Philippines (BPAP). Citing analysis by Everest Group and Outsource2Philippines, BPAP president and CEO Benedict Hernandez said the combination of an appreciating peso and a depreciating Indian
rupee has provided India with a meaningful cost advantage.

“With the 30% difference in peso and Indian rupee exchange rate with the US dollar, the cost differential has substantially widened,” Hernandez said. “And that is much more difficult to manage.”

BPAP renews MOU with India’s NASSCOM

(New Delhi, India, December 21, 2012) — The Business Processing Association of the Philippines (BPAP) and NASSCOM signed a new Memorandum of Understanding (MOU) that reaffirms both organization’s commitment to work together on common concerns in the IT-BPO industry. NASSCOM’s Ameet Nivsarkar and BPAP’s Jose Mari Mercado signed the MOU in the presence of Vice President Jejomar Binay at The Oberoi, Zakir Hussain Marg in New Delhi, India.

The MOU further strengthens ties between BPAP, the enabling association for the IT-BPO and GIC (global in-house center) industry in the Philippines, and NASSCOM, the premier trade body and the chamber of commerce of India's software and BPO services industry.

NASSCOM and BPAP first signed an MOU in Mumbai, India, and Makati City, Philippines, by Telepresence, in August 2009 to render mutual assistance and promote development and growth of the global IT-BPO industry.

The new MOU extends the coverage of the original MOU by creating a joint NASSCOM-BPAP IT-BPO apex council. The council will be composed of four members each from the two associations.

The joint apex council will deliberate and facilitate actions to address common challenges, including outsourcing on a global level, sharing best practices, and representing each country’s interest in bilateral engagements between India and the Philippines; work for the development and sharing of world-class management practices, a code of conduct, and quality standards to ensure growth and global competitiveness of their respective members; and create a “Joint Positive Impact Campaign” to highlight BPO as an aspirational career, among others.

PHL should not be complacent, say IT-BPO experts

(Manila,Philippines,December 20, 2012) - In an exclusive CEO briefing by the Business Processing Association of the Philippines (BPAP) and Outsource2Philippines (O2P), industry experts said that the Philippines should not be complacent despite its impressive rank in the global IT-BPO industry. The Philippines is currently the world’s number one provider of voice services and the second-most–preferred destination for non-voice, complex services.

Entitled “Great Expectations: Strengthening Investor Confidence and IT-BPO Growth,” the briefing was attended by over 90 delegates, including key industry players, government representatives from the Department of Trade and Industry and Philippine Export Zone Authority, outsourcing investors, and C-level executives.

BPAP unveils new headquarters, holds dedication ceremony

inaguration

Manila, Philippines — The Business Processing Association of the Philippines (BPAP), the cross-sectoral association for the information technology and business process outsourcing (IT-BPO) and global in-house center (GIC) industry in the Philippines, welcomed partners and industry officials to the blessing and dedication ceremony of its new office at Bonifacio Global City, Taguig City.

With the support of industry stakeholders and sponsors, BPAP and its partner associations—the Animation Council of the Philippines, Inc., Contact Center Association of the Philippines, Game Developers Association of the Philippines, Healthcare Information Management Outsourcing Association of the Philippines, and Philippine Software Industry Association—expanded their space and operations to support the needs of the growing IT-BPO industry.